Profile Summary
Experienced IT Support & Network Administration professional with hands-on expertise in desktop support, networking, hardware troubleshooting, CCTV systems, IT infrastructure, system maintenance, and end-user technical support. Skilled in LAN/WAN networking, router and switch configuration, Windows support, remote troubleshooting, surveillance systems, and office IT operations. Experienced in resolving hardware/software incidents, maintaining IT assets, supporting business users, and delivering reliable technical solutions in fast-paced environments.
Work Experience
Managing CCTV deployment, networking solutions, desktop support, IT support services, surveillance system maintenance, and infrastructure troubleshooting for residential and commercial clients. Installed and configured routers, switches, NVR/DVR systems, IP cameras, Wi‑Fi solutions, and office IT environments while providing onsite and remote technical support.
Managed office IT infrastructure including desktops, printers, CCTV systems, networking devices, and internet connectivity. Provided technical troubleshooting, hardware/software support, asset management, user assistance, and infrastructure maintenance to ensure stable daily business operations.
Maintained IT infrastructure, managed IT assets, supported network operations, and provided desktop troubleshooting support for Windows systems, hardware devices, printers, and software environments. Assisted users with connectivity, technical incidents, and operational IT support.
Conducted IT training programs focused on computer systems, networking, troubleshooting, and digital skills development under a government-supported initiative.
Maintained hosting servers, supported networking operations, and provided technical assistance for system administration and office connectivity.
Managed and monitored satellite and network systems, resolved connectivity and hardware issues, and supported office network security and technical operations.
Certifications
Education
BSc in Computer Science & Engineering
Bangladesh University • Ongoing
Diploma in Computer Engineering
Daffodil Polytechnic Institute
References
MD. Mokarram Hossain
Duncan Brothers (Bangladesh) Limited, Sylhet
Phone: 01716847183
Mirza Asad
AB Constructions Limited, Dhaka
Phone: 01722824731